OK – I’m convinced now that Jesus loves customer care agents, the same ones we’ve grown to hate. Long crazy story, but I had to call Digital Life, which is our security system through AT&T, because a technician had come out and accidentally messed something up with our wifi, so I was on the phone back and forth to figure out what was going on. To tell you the truth, I get frustrated with being transferred to this person and that person. Finally, I got a rep named Jonathan. He did a great job of helping me figure out what was going on with the security system and loss of internet access.
We were finishing up the call when I had a slight impression there was something wrong with the right side of his lower back and his neck was in pain. So I said, “Do you mind if I ask you an interesting question?”
“Sure, go ahead,” he said.
“Well, Jonathan, sometimes I get these pictures impressions. Do you have something wrong with the lower part of your right back and your neck?”
He gasped, “Man! How did you know that!”
He was super surprised, and now he was curious, so I said, “All those pictures impressions are a gift from Jesus, and Jesus is saying that He loves you. He's near to you, and He wants a relationship with you. Do you mind if I pray for your neck and back?”
“Yes,” he eagerly said. “Go ahead!”
I prayed 4 times, and each time the pain diminished as it went from a 7 to a 5 to a 3 to a 1. He was so shocked. He exclaimed, “Dude! How did you do that! This is crazy!” All his pain was completely gone, and he felt warm all through his body.
“Jonathan,” I said, “I don't know where your faith is . . .”
“Well,” he interrupted, “I used to go to church with my mom when I was a kid, but really I kind of wanted away from that.”
“Jonathan, I'm not talking about going to church. I'm talking about a personal relationship with Jesus - that He is pursuing you, and he loves you. The reason why you felt the pain leave was Him letting you know how close He is and that He's inviting you into a relationship with him.”
“Dude! You don't know! You’re like the third person that said something like this to me. I can't wait to go out with my girlfriend—she's a believer—and tell her about this!”
I began again to share with Jonathan more. “It's really simple. Jesus is pursuing you and inviting you into relationship, and all you need to do is respond, saying, ‘Jesus, I want that relationship with you.’”
“Oh man, when I get home, I'm going to really talk this over with my girlfriend. You've got my mind really thinking. I have to explore this more.”
We continued to talk. “Jonathan, here's all you need to do: just simply respond by saying yes, Jesus, I want that relationship with you.”
“I'm so going home to talk this over with my girlfriend,” he continued to say excitedly. I could tell he really need to process this with someone he knew well, so I encouraged him to do that and to just say to Jesus, yes, I want that relationship with you.
We had been on the phone for 30 minutes, and he said, “I'm so sorry, but I have to go. I'm being timed on the call, but man please know I'm so thankful for what you did for me. I really can't wait to get home so I can think through this and talk with my girlfriend about what has happened. She will be so shocked. Thank you so much!”
As I got off the phone with him, I told him one last time, “This is Jesus pursuing a relationship with you.”
I have found it’s not my job to make the hard sell and close but to simply witness in demonstration and proclamation and put Jesus on display with love and power.
Next time you're on a customer care call, take a risk, look, listen, and respond, and put Jesus on display with love and power.